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Returns Policy

Returns and Refund Policy for the European Union based customers

  1. Introduction

1.1    We understand that from time to time you may wish to return a product to us.

1.2    We have created this policy to enable you to return products to us in appropriate circumstances.

1.3    This policy shall apply to all of our customers who order products with a delivery in the EU.

1.4    This policy shall apply to all orders submitted through our website https://www.hypervibe.com/eu/ (hereinafter “Website”).

1.5    This document does not affect any statutory rights you may have as a consumer (such as rights under the EU Directive on certain aspects of the sale of consumer goods and associated guarantees or EU Directive on consumer rights).

  1. Returns

2.1    If you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us and receive a refund in accordance with this policy if: 

(a)    we receive the returned product within 30 days following the date of delivery of the product to you;

(b)    the returned product is in “as new” condition, in its original packaging (with any seal or shrink-wrap intact), with any labels still attached, and otherwise in a condition enabling us to sell the product as new;

(c)    you comply with the procedure set out in this policy in relation to the return of the product; and

(d)    none of the exclusions set out in this policy apply.

  1. Returns procedure

3.1    In order to take advantage of your rights under this policy, you must notify us via contact form using this link https://www.hypervibe.com/eu/contact-us/, and then send the product to us.

3.2    Products returned under this policy must arrive within 14 days after notification of return to this address: Hypervibe Returns, c/o Neele-VAT Logistics, Shannonweg 81, 3197 LG Rotterdam, Netherlands, tel. +31 88 9964585

3.3    You will be responsible for paying postage costs associated with returns under this policy. 

  1. Exclusions

4.1    The following types of product may not be returned under this policy: 

(a)    any product made to your specification;

(b)    any product made to order;

(c)    any product personalised or adapted for you; or

(d)    gift vouchers;

(e)    exercise accessories, clothing or any other items due to hygiene reasons;

(f) software updates or add-ons

  1. Refunds

5.1    We will give you a refund for the price you paid to us in respect of any product properly returned by you in accordance with this policy.

5.2    We will not refund to you the original delivery charges relating to the returned product.

5.3    We will not refund to you any costs you incur in returning the product to us.

5.4    We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

5.5    We will process the refund due to you as soon as possible and, in any event, within 30 days following the day we receive your returned product.

5.6    We will not proceed with a refund for the damaged item that you tried to repair.

  1. Improper returns

6.1    If you return a product in contravention of this policy, and you do not have any other legal right to a refund or exchange in respect of that product: 

(a)    we will not refund the purchase price or exchange the product;

(b)    we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and

(c)    if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.

7.Our details

7.1    This website is owned and operated by Gravity Health Solutions LTD.

7.2    Our principal place of business is at Room A, 12th Floor, Kiu Fu Commercial Building, 300 Lockhart rd, Wan Chai, Hong Kong.

7.3    You can contact us:

(a) using our website contact form;

(b)    by phone number +44 80 8196 2151.

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